Designing, Making, and Validating Accessible Products and Services

Participatory accessibility, i.e., the involvement of users in design, making, and validation accessible products services, has been encouraged under premise that it would ultimately prove beneficial both terms usability user satisfaction. This article examines role Disabled People Organisations (DPOs) design access services by providing results four in-depth interviews with representatives non-profit organisations active Catalonia. The main topics covered include users’ views on production, processes, training professionalisation consultants validators, input standards. show are mainly involved actions today. They only rarely considered early stages production chain. DPOs see occasional exceptions to this trend as a positive indicator processes may change near future. demand true integration persons disabilities all links chain and, crucially, management positions, way effectively cater for needs. Lay summary It is commonly agreed end users, including disabilities, need be creation or aim accessible. because nobody more familiar their specific needs than themselves. presents Catalonia who actively work disabilities. To begin, we ask them offer definition accessibility users. After that, what extent they think new well validating such once made available general public. explain participation often comes too late, when already designed, there still big task do truly integrating which improve present situation.